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SERVICE DESIGN I UX RESEARCH I UX DESIGN
Enhancing Onboarding for Maritime Workers
PROJECT OVERVIEW
In response to the challenges posed by prolonged mandatory stays on cargo ships, we aim to leverage virtual reality (VR) and immersive technology to improve the mental health and alleviate homesickness of crew members. This project seeks to provide a holistic solution that enhances the well-being and psychological resilience of seafarers during their extended voyages.
IMPACT
Service Designer & UX Researcher
DURATION
10 weeks
TEAM
Team of 5
MY ROLE
Service Designer & UX Researcher
HOW MIGHT WE
How Might We use virtual reality and immersive technology so that the crew working on the cargo ship can help their mental health and homesickness brought by the prolonged mandatory stay on the ship?
BACKGROUND
UX Concept Testing Survey Results
Do ou feel lonely and miss your family when you study and work away from home?
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yes
no
maybe
How do you feel when you have been away from home for a long time?
anxious
lonely
homesick
Have you used any VR product before?
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yes
no
Statistical Data Results
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PROCESS
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Empathy Goal
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Customer Journey Map
Business Model Canvas
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COSTING AND REVENUE ESTIMATION
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Cost
Revenue
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Cost Estimate
Revenue Estimate
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Potential Profits
PROTOTYPING
Mid-Fidelity Wireframes
USER CONCEPT TESTING
Interviews
Key Learnings
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User Testing Results
We tested our clickable prototype with 9 users from different backgrounds. These were some of the insights and changes we made in our designs after the testing was conducted:
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Addition of Logo.
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Put emojis in few screens to make it more interactive.
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Changed misleading images, concentrated on VR as a concept.
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Visually represented 'Add Contacts' by putting images.
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Notifications & pop-ups for clarity of the event going to happen and when is it going to occur.
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Added a Map in order to show the location of the person in contact.
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Clarity in timeline using specific and appropriate words.
FINAL PROTOTYPE
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